Frequently Asked Questions
General Questions about Lifestyle Products
Which products are included in the lifestyle items?
The Essential Collection includes both clothing items (e.g., T-shirt, hoodie, beanie) and accessories (e.g., thermal mugs, bags, umbrellas).
Where can I buy or order the products?
The products are available through the online shop at lifestyle.dmgmori.com . Additionally, the products can be tried on and purchased on-site at selected DMG MORI events in a pop-up store.
Questions about Clothing
What sizes are available for clothing?
Women: XS - 2XL
Men: S - 3XL
Unisex: XS - 3XL
Is there a size chart to help choose the right size?
Yes, a corresponding chart can be viewed in the online shop (link on the product page).
How do the sizes fit (e.g., run small or large)?
Products in women’s or men’s sizes fit regular (true to size). Hoodies have a relaxed fit.
Are the garments sustainably produced or certified?
When manufacturing our products in the DMG MORI Lifestyle Collection, we ensure compliance with sustainable and social standards.
The production facilities in Portugal and Turkey are family-run businesses that have been known for their high quality and reliability for generations. State-of-the-art machinery, comprehensive environmental management, and ongoing employee training ensure sustainable and resource-efficient production. The selected facilities in Asia impress with their high technical expertise and innovation. The materials we use are Oeko-Tex certified and come from controlled manufacturing.
Can I return or exchange clothing if it doesn’t fit?
Yes, clothing can be returned. You can request a return label by emailing the following support address and providing your order number: service@lifestyle.dmgmori.com.
Will I get a refund or a voucher when returning an item?
Yes, customers receive a refund when returning their products.
Questions about Accessories
What materials are used for the accessories?
Varies by product. Materials can be found in the product description of the respective item in the online shop.
Are there personalized products, such as notebooks with name engravings?
At the moment, no personalized products are planned.
Are the products weatherproof, such as the umbrellas?
The respective product features can be found in the online shop for each product.
Can I reorder spare parts like umbrella rods or covers?
No, unfortunately this option is not available.
Questions about Design and Branding
Are there different designs or colors to choose from?
The designs and colors are available in line with the DMG MORI CI. The selection can be viewed in the online shop.
Do all products have the company logo?
Currently, all products feature the DMG MORI logo.
Can I order items without visible branding?
No. However, products with tonal logos are available in the online shop.
Who decides on the product design?
The product design is developed in collaboration with and on behalf of the DMG MORI LIFESTYLE team and its partners and suppliers.
Questions about Ordering and Shipping
How long does delivery take?
The items leave the central warehouse in Magdeburg within 48h. The exact delivery time depends on the destination country.
Can I pick up the items at a specific location?
No.
Are there volume discounts?
No, unfortunately we cannot offer that.
Which countries do you ship to?
Currently, the online shop ships to the following countries:
DE, AT, UK, NO, LIE, LUX, RO, BU, ET, FR, SLO, BE, IT, IRL, FIN, DEN, HU, LET, LIT, NL, ES, CZ, SLO, PL, PT, GRE, CR, SWE
What payment methods are accepted?
The online shop accepts PayPal payment methods (PayPal and credit card). In the pop-up store, only card payment is possible (no cash).
Are there shipping costs?
Yes, shipping costs are shown in the online shop (shopping cart).
Are there gift vouchers?
Only companies affiliated with DMG MORI can purchase vouchers and gift them to their customers.
Questions about Usage and Care
How do I properly care for the clothing or accessories?
See care instructions on the product (product label), as well as in the product description in the online shop.
Are the notebooks refillable or reusable?
No.
Is the clothing machine washable?
See care instructions on the product (product label).
How long do the products last or remain usable?
The durability/usability of the product depends on care, frequency of use & handling of the product.
Questions about Promotions and Events
Are new products presented at internal events?
Yes, new collections including accessories are presented and promoted at in-house exhibitions or events.
Can I order lifestyle products as a gift for others?
Yes, you just need to enter the appropriate delivery address in the online shop.
Are the products adapted for special occasions such as Christmas?
DMG MORI LIFESTYLE reserves the right to release special items for specific occasions.
Contact
How can I contact the "Shop"?
Contact is possible via email or contact form at lifestyle.dmgmori.com.
Critical Questions or Statements
Why is shipping taking so long? Is there a way to track my order?
Shipping times can vary depending on the item and delivery address. More detailed information about our shipping policy can be found on our website. If there are any issues or questions, feel free to contact us at lifestyle@dmgmori.com and our team will gladly assist you.
Why are some items so expensive? Are there any hidden costs?
Our prices reflect high quality standards, selected materials, and careful production. There are no hidden costs – the price shown includes everything. We are committed to transparency and fair pricing to ensure you receive a high-quality product.
How sustainable are your products?
Our products are designed to be both high-quality and long-lasting. Details about sustainability and materials used can be found in each product description. This allows you to see exactly what materials and production methods were used.
Do the colors and designs shown in the pictures match the real-life items?
The colors and designs in the images largely correspond to the actual products. Minor differences may occur due to lighting conditions or screen settings.
How quickly does your customer service respond to inquiries or problems? I've been waiting a while for a reply.
Our customer service aims to respond to inquiries as quickly as possible. However, depending on the volume of requests, it may take a little longer in exceptional cases. We apologize for the delay and are happy to assist you. Please provide your contact details or inquiry information so we can respond promptly.
I am dissatisfied with the quality.
The quality of DMG MORI Lifestyle products is our top priority. If you are not satisfied with the quality of the product you received, please send an email with your concern to lifestyle@dmgmori.com and we will get in touch with you.
Why is DMG MORI investing in something like this when the current economic situation in the industry isn't good?
With the launch of DMG MORI Lifestyle, we aim to further strengthen the positive brand perception of DMG MORI. The decision to forgo external intermediaries and develop and produce the products independently was made for economic reasons. This gives us full cost control and ensures we operate profitably.
DMG MORI Lifestyle allows us to bring our high quality standards into the everyday lives of our employees, customers, and fans. In doing so, we not only create products of the highest quality, but also promote brand awareness and identification with DMG MORI.
Why is DMG MORI now also making clothing? I thought you build machines? Shouldn't you focus on your core business or service instead?
DMG MORI naturally remains committed to its core business. Our machines, technologies, and excellent service remain at the heart of all our activities.
With DMG MORI Lifestyle, however, we are expanding our brand in a new, innovative way. The goal is to make the values, quality standards, and unique brand image of DMG MORI tangible beyond machines – for our employees, customers, and fans.
The clothing and accessories are a way to make the DMG MORI spirit part of everyday life. At the same time, this project helps us strengthen the DMG MORI brand, reach new target groups, and foster stronger identification with our company. This commitment is always in addition to – not a replacement for – our focus on machine building and service.
